Select the option most applicable to your query:
- Journal Publishing Support
- Book Publishing Support
- Institutional Support
- Journal subscription and single-copy journal orders
- Book Orders
- Additional Contact Information
- Nature Masterclasses
To delete your Springer Nature account(s) refer to our Account Deletion page for required information in order to process your request.
Our Customer Support teams can assist you by email in any of the following languages: English, German, Japanese, Chinese (Traditional and Modern), Portuguese (European and Latin American), Spanish (European and Latin American), French, Dutch and Turkish.
Refer to Additional Contact Information for Editorial, Sales, other departments and alternative contact options.
Journal Publishing Support
Authors and Readers
Pre-submission queries:
- Journal finder – where should I submit to?
- How to prepare your manuscript
- What is Open Access?
- Institutional Open Access agreement/eligibility queries
- What is APC and when should I pay?
- How much is your APC?
You may also visit our Journal Pricing FAQs to learn more about APC and other charges.
To learn more about the submission process, please visit Snapp - Submitting research - How to submit, where you’ll find each major phase, best practices, and tips to help your submission go smoothly.
For further questions, please feel free to contact us and one of our agents will get back to you.
Submission to final decision queries:
- Enquiries during your submission process
- Editorial process after submission
- What is Springer Nature Transfer Desk Service?
For further questions, please feel free to contact us and one of our agents will get back to you.
Post-acceptance and Production queries:
- What happens next after the article gets accepted?
- Publication timeframe
- Non-standard Copyright request
- Publishing Agreements for US Government Affiliations
- Article Processing Charge (APC) payment options
For further questions, please feel free to contact us and one of our agents will get back to you.
Published articles:
- Reader queries (general help with published articles)
- Content feedback
- Post-publication journal corrections
- Order retrospective Open Access
- For Rights and Permissions enquiries contact journalpermissions@springernature.com
For further questions, please feel free to contact us and one of our agents will get back to you.
Editors and Peer Reviewers
- What is SNAPP?
- Support for existing editors/peer reviewers
- Register an interest in becoming a Peer Reviewer
- Peer Reviewer confirmation (certificate)
- Access your Snapp peer reviews (active and past reviews)
Book Publishing Support
- Prospective authors
- Queries about books currently in production
- Post-publication book corrections
- For Rights and Permissions enquiries contact Bookpermissions@springernature.com
- For finance queries relating to Book Royalties (only) please Submit a ticket to Book Author Support
- Queries handled by publishing editors
Institutional Support
Visit the Librarian Portal to make sure your patrons have access to the content and tools they need.
- Report online access issue
- IP Range maintenance
- Connect with Institutional Support for all institutional licence queries.
- Message our chatbot on the Librarian Portal. Acceptance of cookies required for use.
If you require pricing information for a particular product, please use our quote request form.
Journal subscription and single-copy journal orders
- All general journal and subscription enquires (including queries related to British Dental Journal)
- Latest journal shipping information
- Claim for missing or damaged journal issue(s)
- Change of address for print delivery
- Single issue orders - Nature Portfolio journals
- Gift Subscriptions - Nature Portfolio journals
- Payments and Renewal - Nature Portfolio journals
- Subscribe to Springer and Palgrave journals
- Journal Cancellations:
For subscribers to journals on Natureasia.com, please visit our Japanese language site.
For Scientific American queries please contact scacustserv@cdsfulfillment.com.
Book Orders
- All general book order enquiries
- Latest book shipping information
- Track My Book Order
- Book order payment options
- Claim for missing book(s)
- Claim for damaged or defective book(s)
Additional Contact Information
- For Licensing Sales
- Content accessibility queries
- For Nature Careers sales enquiries contact your local Sales Representative or if you require assistance email our dedicated Nature Careers support team at contactnaturecareers@nature.com.
- For other journal publishing queries use the advice on who to contact to locate an Editor or appropriate contact.
- Springer Nature global offices