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Modified on: Thu, 12 Sep, 2024 at 5:31 PM

SUPPORT FOR
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To connect with the appropriate support please select the option above which is most applicable to you. Our Customer Support teams can assist you by email in any of the following languages: English, German, Japanese, Chinese (Traditional and Modern), Portuguese (European and Latin American), Spanish (European and Latin American), French, Dutch and Turkish.


If you wish to delete your account(s) with Springer Nature, please refer to our Account Deletion page for information we will need in order to process your request as efficiently as possible.


For other departments’ contact information, such as Editorial or Sales, refer to the Additional Contact Information section on this page.


Support for Authors

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For general enquiries regarding Open Access you can chat with our support team on the BMC support portal or connect with them via email at ORSupport@springernature.com or by phone on +44 (0)2031 922 009. Please ask if any of our Italian, Japanese, Korean or Filipino speaking agents are available if one of these is your preferred language.


For institutional eligibility queries (i.e. Compact) email our OA.Verification@springernature.com


For non-Open Access enquiries please email authorsupport@springernature.com or contact them by phone: 

  • Telephone (available 24/7 unless stated)
    • Americas: +1 800 777 4643 (option 2 for books or 3 for journals)
    • Rest of World: +49 6221 345 0 (option 1) or +44 (0)800 260 5666
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)

For finance queries relating to royalties email globalroyaltysupport@springernature.com


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Connect with our Online Service team for all institutional licence queries by completing our contact webform or by email where you will be prompted to provide some details to help us resolve the matter as quickly as possible. Typical response time is 12 hours.


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Journal Customers

  • Telephone (available 24/7 unless stated)
    • Americas: +1 800 777 4643 (option 3)
    • Rest of World: +49 6221 345 0 (option 1) or +44 (0)800 260 5666
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)

For Scientific American queries please contact scacustserv@cdsfulfillment.com


Book Customers

  • Telephone (available 24/7 unless stated)
    • Americas: +1 800 777 4643 (option 2)
    • Rest of World: +49 6221 345 0 (option 1)
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)


Additional Contact Information

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