- Currencies
- Webshop Payment Methods
- When is Advance Payment offered?
- How to place the order with Advance Payment
- Receipt of the proforma invoice
- Settling of the proforma invoice
- Fulfillment of the order
- Expiry of the proforma invoice
- Open Invoice
- When is open invoice payment offered?
- How to place the order with open invoice
- Settling of the invoice
Currencies
The currency in which your order is billed depends on the invoice address:
- Customers from the Americas (Canada, US and Latin America) will be billed in US Dollars (USD).
- Customers from Great Britain are billed in Pounds Sterling (GBP).
- Customers from Switzerland are billed in Swiss Francs (CHF).
- Customers from Europe, Africa, Asia/Pacific will be billed in Euros (EUR).
- Customers from Japan will be billed in Japanese Yen (JPY)
If your local currency is not one of those listed above, the amount will be converted by your bank or credit card issuer automatically.
Webshop Payment Methods
In our Webshop Springerlink we offer payment by credit card or by PayPal. Please find further information here.
Advance Payment (Proforma Invoice)
Advance Payment means that you will revceive a proforma invoice and that prepayment is required in all cases. Once payment has been received, the order will be shipped.
When is Advance Payment offered?
The Advance Payment option (Proforma Invoice) is only available for print products. That means that eProducts such as eBooks or PPV (electronic articles or chapters) or products with electronic content cannot be purchased with advance payment.
How to place the order with Advance Payment
Please send the order by email to Customerservice@springernature.com requesting Advance payment/Proforma and including the following information:
- Billing + Shipping address
- VAT number (if applicable)
- Title + ISBN or ISSN
- Quantity
Receipt of the proforma invoice
After the order was placed with advance payment, a confirmation email will be sent.
If the product is available, the proforma invoice will be provided automatically (usually within 1-3 business days) by email. If the product is temporarily not available or has not yet been published, the order will be recorded and the proforma invoice will be provided as soon as the product is available.
The proforma invoice means that prepayment is required prior to the fulfillment of the order.
Settling of the proforma invoice
The proforma invoice can be settled in various ways
The proforma email contains a secure payment link (valid for 14 days), which enables the customer to pay the proforma invoice with credit card (VISA, Mastercard or AmericanExpress). Please do not email us your credit card details. If you did not receive a secure payment link for your proforma invoice, you can request one by sending an email to creditcardprofus@springernature.com (American customers) or creditcardprofrow@springernature.com (ROW customers) and quoting your proforma invoice number.
The proforma invoice can be settled with bank transfer. The necessary bank details are stated on the proforma invoice. Please add your proforma invoice or customer number as a reference on the bank/wire transfer details so our Accounting Department can match the payment to your order.
- For customers in some countries, check payment is possible. If the option is given in the proforma invoice, please remit the check payment with a copy of the invoice/proforma invoice to the address shown in the "remittance to" section. This information is listed at the bottom of the proforma invoice. Note: All Canadian check payments of less that $500 USD must be drawn from a US Bank.
Fulfillment of the order
Prepayment is required in all cases. Once payment has been received, the order will be shipped.
Expiry of the proforma invoice
The proforma invoice is valid for 90 days upon the issuing date. The secure payment link is valid 14 days. If you encounter a problem with the proforma, the secure payment link or wish to query anything relating to your order please contact customer service at Customerservice@springernature.com.
Open Invoice
Open invoice means that the order will be shipped without prepayment. The open invoice will be sent by email, by post or together with the delivery depending on your provided address information.
When is open invoice payment offered?
For the following countries, the option to order print products (no electronic products) with an open invoice and without prepayment is possible if the billing and the shipping address are the same:
- Austria
- Switzerland
- Liechtenstein
- Germany
- Belgium
- Netherlands
- Luxembourg
- Denmark
- Sweden
- Norway
How to place the order with open invoice
To place an order with open invoice, please send an email to Customerservice@springernature.com asking for an open invoice and include the following information:
- Billing + Shipping address
- VAT number (if applicable)
- Title + ISBN or ISSN
- Quantity
The order will be entered manually and you will receive the book(s) with the open invoice.
Settling of the invoice
The open invoice can be settled in various ways:
1. The invoice email contains a secure payment link (valid for 14 days), which enables you to pay the proforma invoice with credit card (VISA, Mastercard or AmericanExpress). Please do not email us your credit card details.
If youdid not receive a secure payment link for your invoice, you can request one by sending an email to Creditcardprofus@springernature.com (customers based in Americas) or to Creditcardstm@springernature.com (customers outside Americas) and quoting your invoice number.
2. The invoice can be settled by bank transfer. The bank details are stated on the invoice. Please add your invoice or customer number as a reference on the bank/wire transfer details so our Accounting Department can match the payment to your order.